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Category: Ask an Expert

Nominal Fees When Multiple Services Are Provided

If the health center chooses to have a nominal fee and there are several categories with different nominal fees, can we charge the nominal fee per category if several services were provided across these different categories on the same day?

Lack of Hospital Agreement

Can you provide any tips on how to secure an agreement? How will this affect our upcoming Virtual Operational Site Visit (VOSV)?

Duplication of Documents

We are having a Virtual Operational Site Visit (VOSV) in a few months. Can you provide any insight regarding what the VOSV review team will want to see?

Virtual OSV Tours

We are having a Virtual Operational Site Visit (VOSV) in a few months. Can you provide any insight regarding what the VOSV review team will want to see?

HRSA Staffing Ratios

Does HRSA require staffing ratios? As an example, does it say how many providers and support staff you should have?

HRSA Naming Convention for Documents

We have an OSV coming up and were provided with the HRSA Naming Convention for documents. Can you please provide some tips on how to implement this process correctly?

Compliance in Action

June 23rd, 2026

10:00 AM PT // 1:00 PM ET

Evidence-Based Strategies for Demonstrating Program Effectiveness

Regulators are no longer satisfied with documentation alone; they want evidence that your compliance program actively prevents, detects, and corrects risk. Investigators expect to see how issues are identified early, investigated thoroughly, corrected effectively, and monitored over time. Boards demand measurable insight, and leadership needs confidence that exposure is managed before it becomes a liability. The standard has shifted from activity to impact.