Utilizing Patient Satisfaction to Improve Access and Quality of Care
Patient satisfaction encompasses various aspects of healthcare delivery, including the ease of making appointments, the efficiency of visits, the quality of care provided, and the overall patient experience. In Federally Qualified Health Centers (FQHCs), resources are often limited, while demand is high…
Waiving and Reducing Fees – Purpose and Impact on Patients
We recognize that many of our patients experience financial difficulty and have challenges in paying for their health care, however, the purpose of waiving and reducing fees is NOT to reduce fees for patients who are experiencing routine financial hardships in their lives.
Best Practices for Sliding Fee Discount Evaluation
Evaluating the Sliding Fee Discount Program is an area that creates challenges for many Federally Qualified Health Centers (FQHCs)
Strategies for Board Engagement
Having an engaged and committed board of directors is essential for the success and sustainability of Community Health Centers.
Exclusion Monitoring Requirements
While health centers focus on the compliance requirements required to keep/maintain federal designation and funding, both the HRSA Compliance Manual and HRSA Site Visit Protocol also describe the importance of health centers complying with local, state, and other federal requirements
Process for Implementing the Federal Poverty Guidelines
One of the things that defines Community Health Centers (CHCs) is the process of seeing patients regardless of their ability to pay…
Quarterly Compliance Article – Utilizing Benchmarks in Quality Improvement/Quality Assurance Programs
Quality Improvement/Quality Assurance (QI/QA) Programs are designed to continuously monitor and improve healthcare processes, with the ultimate goal of leading to better patient outcomes.
Ensuring Board Members are Compliant with the HRSA Patient Requirements
The board of directors also must meet certain requirements; not only providing oversight but in the composition of the board.
The Importance of Reporting End-Of-Year Quality Data to the Board of Directors
Here are some reasons this requirement and best practice hold great significance, acting as the road map for the upcoming year and ensuring the delivery of high-quality care…
Initiating End of the Year Clinical Quality Improvement Efforts
As the end of the year approaches, Federally Qualified Health Centers (FQHCs) are presented with a vital opportunity to assess and enhance the delivery of quality care.
