Advanced Incident Management for Any Event or Concern

A versatile, robust, and customizable solution designed to simplify the reporting and management of all types of incidents. Whether dealing with allegations of misconduct, safety violations, or adverse patient events, our comprehensive platform ensures every incident becomes actionable for improved safety and compliance.

Comprehensive Incident Reporting for Every Need

Our platform covers an extensive range of incident types

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Compliatric streamlines capturing, analyzing, and improving outcomes of incidents related to patient care.

  1. Adverse Events and Near Misses of all Types
  2. Patient Abuse
  3. Patient Service Complaints
  4. Facility Safety
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Compliatric provides a comprehensive approach to managing a range of incidents that impact staff safety and well-being.

  1. Workplace Injury or Illness
  2. Workplace Violence & Harassment
  3. Substance Abuse Concerns
  4. Pathogen Exposure
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Compliatric streamlines the management of various operational incidents in the healthcare space.

  1. Equipment Malfunction
  2. Environmental Safety
  3. Infection and Quality Control
  4. Emergency Response and Preparedness
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Navigating the complex landscape of healthcare regulations is simplified with Compliatric.

  1. Conflicts of Interest
  2. Fraud Allegations
  3. Improper Billing or Coding
  4. Inappropriate Referrals or Kickbacks
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Compliatric offers robust solutions for managing privacy and data security incidents.

  1. Data Breaches
  2. Privacy Concerns
  3. Release of Information Violations
  4. Improper Disposal of Patient Records
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Human resource-related incidents are handled with care and efficiency in Compliatric.

  1. Policy Violations
  2. Inappropriate Discipline or Retaliation
  3. Time-Card or Payroll Falsification
  4. Prejudice
  5. Theft and Burglary
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Ensure continuous improvement in patient satisfaction within your facilities by monitoring patient feedback internally or by affiliated organizations.

  1. Patient Complaints / Concerns
  2. Positive Compliments
  3. Concerns from Health Plans
  4. Downstream / Referral Entity Complaints

Compliatric’s Incident Reports Module has Built-In Flexibility

Our Incident Management software is designed to accommodate the many ways in which an incident report might be made.

Versatile Reporting Avenues
Submit incidents using online forms, phone calls, emails, or direct verbal communication, ensuring all details are captured and stored in one centralized location for efficient tracking and resolution.

Never overlook a critical incident report with our dedicated 24/7 reporting hotline, designed to keep you informed and responsive around the clock. You’ll always be able to address and manage incidents promptly and effectively.

Report incidents anonymously while still maintaining direct, secure communication with case workers via a dedicated incident portal. Ensuring privacy and support throughout the resolution process without compromising confidentiality.

Comprehensive Incident Management Tools

Compliatric’s platform adapts to the unique challenges faced by different healthcare sectors. We offer tailored solutions, ensuring effective management of incidents, compliance with regulatory standards, and enhancement of patient and employee safety across all areas of healthcare.

Customizable

Customize data fields to tailor fieldsets and records for different incident types, including witness statements. This flexibility allows you to adapt to specific needs and ensures accurate and comprehensive data collection for each unique situation.

Connect incidents to course assignments, policies, equipment, and audit records for complete oversight. These integrations, paired with advanced visualization, provide a holistic view of related data, improving decision-making and accountability across your organization.

Streamline investigations by defining clear steps, timelines, and assignments, ensuring swift, effective resolutions and corrective actions. This structured approach optimizes the investigation process, making it more efficient and facilitating timely responses to incidents.

Benefits of our Contract Management Software

Robust Security and Compliance

Exceeds industry standards in data protection and privacy, ensuring superior security and confidentiality.

Flexible
and Scalable

Adapts to the growing and changing needs of healthcare organizations of all sizes.

Sensitive Incident Handling

Manage sensitive incidents like patient confidentiality breaches with discretion and security

Risk
Prevention

Mitigate future risks by maintaining detailed analytics on past incidents, fostering informed decision-making and prevention.

The Incident Reporting Process: How it Works

Reporting
Collect your incident reports anonymously through multiple channels
Reporting
Documentation
Reports are stored centrally in our document repository
Documentation
Investigation
Investigations are carefully tracked with our incident management action tools
Investigation
Resolution
Maintain detailed records that can be used for analytics, audits, and training purposes through our LMS
Resolution

Frequently Asked Questions

What is an incident report?

An incident report is a formal document that is filled out by healthcare professionals when an unexpected event or incident occurs that could have or did result in harm to a patient, staff member, visitor, or the organization itself. These incidents can range from medical errors and adverse reactions to equipment malfunctions, falls, and other safety concerns.

Organizations use our Incident Reporting module in a wide variety of ways: medication error tracking, infection control, staff training education, equipment and facility safety, and much more. Healthcare organizations often need it for analyzing incident reports, so they can make informed decisions about where to allocate resources more effectively, prioritizing areas with the highest need for improvement or risk mitigation. Behavioral health organizations appreciate the high level of confidentiality it provides.

Incident reporting is crucial for identifying risks, preventing future incidents, and promoting a safe and secure environment. It helps organizations to learn from occurrences, improve their processes, and comply with regulatory requirements. Timely reporting can also aid in mitigating damage and addressing issues more effectively.

Anyone who witnesses, discovers, or is involved in an incident should file a report. This includes employees, managers, volunteers, and, in some cases, clients or patients. Encouraging a culture where everyone feels responsible for reporting helps in early detection and resolution of potential issues.

An incident report should be filed as soon as possible after the incident occurs, ideally within 24 hours. Prompt reporting ensures that the details are accurate and allows for immediate action to be taken if necessary.

Let Us Help You Manage Your Incident Management Process!

Fill out this form, and someone from our amazing sales team will reach out as soon as they can!

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“If I had to use a spreadsheet to manage a new investigation, I could spend a whole day just notating the initial information. Then I’d spend about ten days in the course of a month copying and formatting the rest of the data into a document and attaching all of my supporting information. I can do all of that in an hour with Compliatric.”

Jennifer Theriot
Medical Compliance Officer, ASTHS
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Having Compliatric as a compliance portal has streamlined our Compliance Department at CareSTL Health tremendously. Compliatric has been a great asset to CareSTL Health and their platform is highly recommended.

Renée Jones, MHA, MBA
Chief Compliance Officer, CareSTL Health
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Compliatric has helped our organization recognize significant efficiencies in how we organize, track and report our compliance activities.  The customer support has been amazing in timeliness and quality of response and the continual development allows us to expand the scope beyond what we imagined when we first signed on.

Darrell Contreras, Esq
Compliance Officer, Millenium Health
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Everything we do in Compliatric is essential for running a primary care facility and maintaining compliance. It enables us to be organized and efficient, which impacts our performance and bottom line."

Clarissa Clinkscales
COO, Foothills CHC
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“Compliatric is a foundational piece of providing high-quality, dignified care to our health center patients, who deserve the same level of care as
anybody else. For us to do that in a safe, compliant matter is what we're all about.”
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Elena Freydin, DNP
Chief Compliance Officer, Lynn Community Health Center
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After our last site visit, I desired a better way to keep everything incrementally and accurately organized and up-to-date for our next site visit. This is when I learned about Compliatric, a web-based program that does all I wanted and so much more.

Edgar Chavez, MD
CEO, Universal Community Health Center
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“The real value of Compliatric is going forward. Now we will use the system faithfully for all our compliance activities, and we will be ready for our next site visit. We will be in a state of continual compliance.”

Dr. Kemi Alli
Former CEO, Millenium Health
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