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Category: Ask an Expert

How to Manage Findings on an NPDB Query

We are in the process of credentialing and privileging a new physician. When we ran the National Practitioner Data Bank (NPDB) Query, a finding was noted. Do you have any suggestions as to how we should address this?

Are MAs considered OCS

We are in the process of revising our credentialing and privileging process for our clinical staff. Can you please tell us if Medical Assistants are considered Other Clinical Staff?

Managing Patient No-Shows

We are experiencing a significant increase in our patient no-show rates. Do you have any strategies for improvement?

Clinical Assistants as OCS

Do Clinical Assistants (Non-Licensed Staff) who perform symptom screening have to be credentialed as Other Clinical Support Staff?

Compliance in Action

June 23rd, 2026

10:00 AM PT // 1:00 PM ET

Evidence-Based Strategies for Demonstrating Program Effectiveness

Regulators are no longer satisfied with documentation alone; they want evidence that your compliance program actively prevents, detects, and corrects risk. Investigators expect to see how issues are identified early, investigated thoroughly, corrected effectively, and monitored over time. Boards demand measurable insight, and leadership needs confidence that exposure is managed before it becomes a liability. The standard has shifted from activity to impact.