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One of the required authorities for the Board of Directors is for the Board to receive information in order to evaluate the performance of the health center. This is based on question #7 within Element C (Board Authority). While this question lists several performance evaluation topics that the Board needs to evaluate, service utilization patterns is just one area. Service utilization refers to any health center trends and the types of services patients use. Examples may include, but are not limited to:
While these are some examples of service utilization, data for each health center is like a fingerprint; it’s unique to the community served by the health center. Patient patterns will drive key decision making, such as increasing hours or adding new service lines or sites.