How are Health Centers Implementing Good Faith Estimates

How are other health centers implementing the Good Faith Estimates process?

Health Centers are expected to comply with the Good Faith Estimates (GFE) provision of the No Surprises Act, but the way the GFE is implemented may vary. Some examples of implementing GFE may include by are not limited to:

  • Educating health center staff on GFE regardless of their role, so they can explain it to patients as needed
  • Adding information about GFE to their websites, including:  What is a GFE, what GFE means for patients, and pricing on various procedures based on service lines (medical, dental, behavioral health etc.)
  • Using social media platforms such as Instagram and Facebook to provide information to patients
  • Adding patient centric signage within the health center
  • Developing an informational video and having it play in the waiting room for patients to watch as they are waiting for their appointment
  • Including GFE information as part of the new patient check-in process and having financial eligibility employees explain how it benefits patients
  • Providing education on GFE when contacting patients to confirm their appointment 


Whatever method a health center uses to inform patients of GFE, it is important that it is delivered in a timely, culturally appropriate manner.  Ensure information is provided in the patient’s preferred language and take into account a patient’s health literacy.  Using the term, “Transparency in Pricing” may be helpful.

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