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Category: Ask an Expert

Ask an Expert: Basic Life Support Training

Can you please explain what the HRSA requirements are for Basic Life Support Training for clinical staff? Are all clinical staff required to provide evidence of current certification?

Ask an Expert: Approval of Clinical Policies

We currently send all of our clinical policies to the Board of Directors for approval. Is this required? We are not sure which clinical policies must be board approved and which ones do not.

Ask an Expert: Refusal to Pay Policy

How the health center notifies patients of collection efforts that will be taken when these situations occur. So, if a patient refuses to pay, do you let patients know of resources that your health center has?

Ask an Expert: FTCA and Virtual OSVs

With the transition to and implementation of Virtual Operational Site Visits (VOSVs), many health centers are questioning how the FTCA section of the review is conducted and what HRSA’s expectations are regarding compliance…

Compliance in Action

June 23rd, 2026

10:00 AM PT // 1:00 PM ET

Evidence-Based Strategies for Demonstrating Program Effectiveness

Regulators are no longer satisfied with documentation alone; they want evidence that your compliance program actively prevents, detects, and corrects risk. Investigators expect to see how issues are identified early, investigated thoroughly, corrected effectively, and monitored over time. Boards demand measurable insight, and leadership needs confidence that exposure is managed before it becomes a liability. The standard has shifted from activity to impact.