Can we request consultant help during an OSV?

Is it okay to ask for technical assistance from consultants during an Operational Site Visit?

YES!

The nature and purpose of an operational site visit is to assess whether a health center can demonstrate compliance with the HRSA statutory and regulatory requirements of the Health Center Program. That said, HRSA allows some flexibility within the process. Health centers may request technical assistance from the site visit team, and consultants may offer limited guidance or recommendations when appropriate. However, this assistance is informal and provided outside the formal scope of the review. 

In practice, while HRSA does not explicitly encourage health centers to seek technical assistance during an OSV, it does acknowledge and accommodate such requests within the boundaries of maintaining the operational site visit’s core compliance-focused purpose.  

The finalized HRSA site visit report will never record or include consultant recommendations or technical assistance information requested by health centers or offered by site visit team members. 

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