It is important to give staff the proper tools to complete their assigned tasks in the most efficient manner. In order for front office staff to be able to receive money, it is necessary to assign bank (change) bags to each individual. There are a few basic rules that will help manage this loose change. First, never allow staff to share bank bags – this leads to less accountability for each bag. Secondly, train staff to ALWAYS count out the bank PRIOR to daily balancing to the practice management system so that you can properly identify overages and/or shortages. Finally, conduct surprise reconciliations of the bank bags to ensure that the amount is consistent with the assigned money. These minor steps will ensure that staff have the necessary tools to successfully complete daily work while maintaining proper controls.