As outlined in “Chapter 10 – Quality Improvement/Assurance” (Chapter 10 – QI/QA) of the Health Resources and Service Administration (HRSA) Health Center Program Compliance Manual, health centers must develop and implement a Quality Improvement/Assurance (QI/QA) Program. The program must be applicable to all the services in scope that are listed on Form 5A and must address the monitoring of both clinical services and clinical management metrics. To ensure compliance with HRSA Health Center Program Requirements and align with industry standard best practices, the health center’s QI/QA Program should include the following basics:
Health centers can do a self-assessment of QI/QA compliance by following the guidance in the HRSA Health Center Compliance Manual (Chapter 10 – QI/QA) and completing the questions in the QI/QA section of the HRSA Site Visit Protocol (QI/QA – Site Visit Protocol).
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