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Frequent Clinical Areas of Non-Compliance
The purpose of a Health Resources and Services Administration (HRSA) Operational Site Visit (OSV) is to provide oversight of the HRSA Health Center Program and utilize an objective assessment to verify compliance with the HRSA Health Center Program statutory and regulatory requirements.
During an Operational Site Visit (OSV), compliance is evaluated in the areas of Administrative/Governance, Fiscal and Clinical. As outlined by the Health Resources and Services Administration (HRSA) Health Center Program Compliance Manual (HRSA Compliance Manual) and HRSA Health Center Program Site Visit Protocol (HRSA Site Visit Protocol), the clinical expert is the primary reviewer for the following chapters:
Some of the most frequent areas of non-compliance during the clinical review are identified in the following chapters:
The most effective way to have a successful OSV is to always maintain continuous compliance. Although the Site Visit Protocol is the tool employed by the reviewers to evaluate compliance during an OSV, health centers also have access to this tool and should utilize this as a guide to evaluate compliance on an ongoing basis.