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Improving Patient Satisfaction through Customer Service Training
Within community health centers, evaluating and reporting on patient satisfaction and patient grievances is a program requirement (Chapter 10-Quality Improvement, Element A, C, D and Chapter 19-Board Authority, Element C). Patient satisfaction is more than a metric; it’s a reflection of the quality of care provided. Patients aren’t just seeking medical expertise; they are also looking for a compassionate, empathetic, and efficient place to go. One way health centers can achieve this is through customer service training. Customer serving training improves patient satisfaction by:
Investing in customer service training for employees may be expensive, but it is an investment in the long-term success and reputation of the health center. Improving the patient experience and monitoring it through the Quality Improvement program will continue to foster trust, build strong relationships and enhance the reputation of the health center.