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Article produced for the MidWest Clinicians Network
What does this mean for community health centers from a reporting perspective? As outlined by “Chapter 21 – Federal Tort Claims Act (FTCA) Deeming Requirements” of the Health Resources and Services Administration (HRSA) Compliance Manual (Chapter 21: Federal Tort Claims Act) and the FTCA Health Center Policy Manual (FTCA Policy Manual), the health center’s Risk Management Program must address the following:
o Patient Complaints and Grievances
o Near Misses
o Patient and Employee Incidents
o Patient and Employee Adverse Events
o Sentinel Events
Neither HRSA, nor FTCA defines the format in which Risk Management reports must be presented. Industry standard best practices for presenting Risk Management reports include the following:
It is important to remember there are a significant number of other requirements related to Risk Management that are not listed above. Additionally, although the review of Chapter 21 – FTCA Deeming Requirements during an Operational Site Visit does not factor into compliance, the responses submitted by the reviewer will be included in the final report and sent to FTCA for review. The FTCA Program then utilizes this information to support deeming decisions and identify the need for additional technical assistance in this area.
Additional resources for Risk Management initiatives can be found by accessing the Institute for Healthcare Improvement (IHI – Institute for Healthcare Improvement) and ECRI (ECRI | Trusted Voice in Healthcare).