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As Community Health Centers, our goal is to provide comprehensive care without having healthcare be a financial burden to our patients. We never want patients to have to make a choice between seeking care or not seeing care because of their inability to pay a bill. HRSA allows health centers (regardless of payor) to be able to waive or reduce fees based on circumstances. In fact, it’s not just an option but a requirement that CHCs have policies or procedures in place to waive or reduce fees. This requirement can be found in Chapter 16 of the HRSA Compliance Manual: Billing and Collections, Element H.
A few things which need to be remembered when evaluating your process to waive or reduce fees are: