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When mentioning Employee Satisfaction surveys, at times you may hear the following various responses from employees and employers:
Employees: Our voices are not heard, why bother filling it out since nothing changes and I don’t want anyone to know what I wrote
Employers: I complete this because I have to, feedback from employees is unreasonable and I’m unable to change the workplace.
While employee satisfaction is not part of the HRSA Program Requirements, employee satisfaction surveys are used to gauge employee feelings within the workplace, to receive constructive feedback with hopes to make an organization better. As health centers continue to work throughout the pandemic, employee satisfaction surveys are an effective tool that can help to measure the culture within the health center. Satisfaction of employees can affect patient surveys. If a patient doesn’t feel welcome, doesn’t receive the level of care expected through appropriate customer service because an employee is not satisfied with their work environment, this can cause significant challenges.
The following are some ways to ensure your employee satisfaction survey is meaningful:
While there are no “wrong ways” to complete employee satisfaction surveys, it’s important to share results with employees with specific steps on how to address their concerns.