GET STARTED WITH COMPLIATRIC!
Schedule a demo and organize your compliance program on one secure cloud-based platform today.
Is an after-hours test call still performed during a virtual Operational Site Visit (vOSV)?
Although Operational Site Visits (OSV) are being conducted virtually, the clinical reviewer is still required to verify the arrangements the health center has in place for responding to medical emergencies after regularly scheduled hours.
As outlined by “Chapter 7 – Coverage for Medical Emergencies during and After-Hours,” of the Health Resources and Services Administration (HRSA) Health Center Compliance Manual (Chapter 7 – Medical Emergencies) and the HRSA Site Visit Protocol, the clinical reviewer is required to place a test call after normal business hours. To verify compliance, the reviewer must be able to answer “yes” to the following:
The health center can expect the test call to occur anytime following the start of the vOSV. It is important to note the test call should NOT occur prior to the Entrance Conference. Additionally, the individual providing on-call coverage should be prepared to explain to the reviewer how the call would be handled for an LEP patient.
Health Centers can view other requirements for this chapter and evaluate compliance by answering the questions in the “Coverage for Medical Emergencies During and After-Hours” section of the HRSA Site Visit Protocol (Site Visit Protocol – Medical Emergencies).