We offer a number of services via telehealth. Can you please tell me where we should place these on Form 5A?
Telehealth is simply a mechanism for service delivery using telecommunications technology or equipment and is not a service in itself; therefore, services provided via telehealth should be documented on Form 5A like all other services. For example:
Resources for telehealth include the following:
Policy Information Notice 2008-01 – Defining Scope of Project and Policy for Requesting Changes (PIN 2008-01): This Policy Information Notice helps to define what constitutes the scope of project for health centers.
Program Assistance Letter 2020-01 – Telehealth and Health Center Scope of Project (PAL 2020-01): This Program Assistance Letter provides information on the utilization and documentation of telehealth within the health center’s scope of project.
Regulators are no longer satisfied with documentation alone; they want evidence that your compliance program actively prevents, detects, and corrects risk. Investigators expect to see how issues are identified early, investigated thoroughly, corrected effectively, and monitored over time. Boards demand measurable insight, and leadership needs confidence that exposure is managed before it becomes a liability. The standard has shifted from activity to impact.