The CEO is free to delegate the claims manager role and responsibility to any position in the organization. Sometimes it is delegated to the Executive Assistant (EA) who directly supports the CEO. The FTCA claims manager can also be the COO or Corporate Compliance Manager. Some CEOs delegate this role to the Human Resource Director. It’s important to note that the FTCA claims manager role and responsibilities must be clearly stated in the job description of the person who fulfills this role on behalf of the health center. Also, the FTCA claims manager role and responsibilities can be split across multiple people. Just remember… if the CEO splits the claims manager role across multiple individuals, each respective job description must clearly identify the specific FTCA claims management related tasks that will be completed.
See Chapter 21 of the Health Center Manual for more information.
March 18th, 2026
10:00 AM PT // 1:00 PM ET
Regulators are no longer satisfied with documentation alone; they want evidence that your compliance program actively prevents, detects, and corrects risk. Investigators expect to see how issues are identified early, investigated thoroughly, corrected effectively, and monitored over time. Boards demand measurable insight, and leadership needs confidence that exposure is managed before it becomes a liability. The standard has shifted from activity to impact.